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| Airport Transfer Frequently Asked Questions
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Please read these frequently asked questions before you
book.
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What happens when I make reservation ?
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Once you complete your H2H booking, the details of the
booking are sent electronically to the supplier who will make the appropriate arrangements
as per your request.
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What does the price include?
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A one-way price will include a single journey, either from your arrival airport,
to your accommodation or from your accommodation to your departure airport. A return
booking includes both the arrival and departure transfer from airport to accommodation
upon arrival and from accommodation to airport on departure. Unless stated otherwise,
individual taxis will accommodate up to four passengers.
Most resort taxis can carry
up to 3+1 chd passengers as stated above. For private transfers infants and
children do count as one person. On shuttle transfers there will be no charge
for children under 3 years of age (providing they sit on an adults lap, and do
not occupy the front seats of the vehicle). Children aged three and over will
occupy a seat and therefore will be charged for a seat. Laws are different in
many countries relating to the use of child seats for infants and children
(Please see our safety policy). We strongly recommend parents take their own
child seats to ensure adequate safety in foreign countries and to comply with
local legislation. As with car rental policy it is also the parents
responsibility to fit the seat. Most airlines do not charge for the carriage of
child seats and pushchairs. We do not always have the facility locally to
provide infant or child seats in our vehicles.
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How do i collect my transfer upon arrival
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Details of how to collect your transfer upon arrival differ
in each resort. Individual instructions will appear on your booking voucher, which
is generated automatically and is emailed to you once you complete your booking.
If for any reason you cannot find your vehicle upon arrival, then call the number
listed on your booking voucher, where our local representatives will be more than
happy to assist you.
The booking procedure will automatically calculate your collection time for your
departure flight as the journey time plus 2 hours check in time. You have the option
to override this and your return taxi will then collect you from your hotel/apartment
at the time you have requested. H2H recommend that you arrive at the airport a minimum
of 90 minutes before departure time. H2H accept no responsibility for missed flights
due to clients not booking the taxi with enough time to spare. In the event of any
flight changes, H2H insist that you reconfirm your return taxi
with our local representative, 48 hours before departure. Individual resort contact
details will be printed on your booking voucher.
The times quoted are the standard journey times on a normal day. These times may
alter slightly in high season when there is more traffic or road works affect the
direct route of the journey. You will be notified if there is any anticipated delay
to your journey.
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What happens if my outbound flights is delayed ?
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Your taxi driver will be informed and collect you at the new time.
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What if my outbound flight is cancelled ?
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If your outbound flight is cancelled please call the emergency number for the local
overseas office, which you can find on your booking voucher. By advising them of
the flight cancellation and any new details of your arrival, they will be able to
reschedule your transfer. Please note extra costs may apply should the new arrival
time attract night rate charges or there has been an airport change.
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What if I m tavelling with a Whellchair ?
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If you are travelling with a wheelchair collapsible or
non-collapsible please ensure you contact us prior to you booking on -+44(0)20 3239 2826
to ensure we can provide the appropriate vehicle.
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How much luggage can I take ?
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Most taxis are able to accommodate a suitcase and piece
of hand luggage per person. (Up to 4 passengers per taxi, children and babies count
- except in certain destinations where the maximum is 3 passengers - select your
required resort for full details of taxi & minibus capacity). If you are travelling
with excess luggage for example pushchairs, wheelchairs, golf clubs, skis or any
other out of the ordinary items, it is imperative we are made aware as extra charges
maybe applicable. Failure to do so will result in additional charges incurred by
the passengers locally
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Do I need to tip the driver ?
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The price paid does not include a tip. As is standard
across the globe these days if you feel your resort taxi driver has been friendly
and courteous, then a small tip is the norm.
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What happens if my holiday details change prior
to departure? |
If your details change prior to departure simply contact us on
-+44(0)20 3239 2826 or email us at the following info@holiday2heaven.com and we will
amend the details accordingly. You will be responsible for any increase in the transfer
price if the new resort/hotel is further away from the airport.
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What happens if I cancel my holiday ?
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You may cancel your transfer booking before 12 hours your arrival time. .
Holiday 2 Heaven hold full public liability insurance as do all of suppliers. We
do however recommend that you hold a valid insurance policy for the duration of
your trip.
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+44(0)20 3239 2826
+1 (0)914 410 6694
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