It is always a good idea to let a friend or relative have details of how long you will be away for, the name of your accommodation and the contact details for Holiday2Heaven.  Tell them which airline you are flying on, your flight number and your expected UK arrival time if they are planning on collecting you from the airport.  As flights can be delayed, we recommend they check with the airport before leaving home.

It is sensible to take the following precautions:. Cancel milk and newspapers and any other known deliveries. Ask a neighbour to push letters through the letterbox. Partially draw curtains and blinds, but not fully. If possible install an automatic timer to switch a light on and off. Lock all doors and windows including garage and sheds.  Then leave the keys with a trustworthy neighbour.

It is recommended that you take a mix of Sterling cash, travellers cheques and a small amount of Turkish Lira (the exchange rate is better in Turkey).  If you are taking travellers cheques remember to make a list of serial numbers and keep this separate from the travellers cheques together with contact telephone numbers for your credit card providers, in case these are lost at any time during your holiday.  Scottish notes are not accepted in Turkey.

It is your responsibility to make sure that you comply with immigration requirements for your holiday and that your passport is valid for the whole of your stay.  You are further advised to have at least three months validity on your passport after your date of entry into Turkey.  If you need to apply for a new passport allow at least eight weeks before you travel.  Always carry your passport in your hand luggage and if you are a non-British national please check with your embassy or consulate whether you need to apply for any special entry permits well before you travel.

The Turkish government levies a £10 per person charge (including infants) for a visa to all British nationals arriving in Turkey.  The amount is payable in sterling cash at the arrival airport prior to passport control.  Scottish notes are not accepted.

Be familiar with the procedures and contact details for getting help from your insurance company when you are overseas..

Persons requiring wheelchair assistance or vegetarian meals need to contact LeMAR TOURISM TRAVEL  at least fourteen days prior to departure to make these arrangements.

If you take prescribed medicine make sure that you take enough for your stay in Turkey.  If possible take a copy of the prescription and carry some or all with you in your hand luggage.  Make up a small travellers first aid kit containing small quantities of proprietary upset stomach remedies, travel sickness pills, aspiring or similar, plasters, a dressing, antiseptic cream, insect repellent and burn cream.
Check with your GP regarding innoculation requirements or you can obtain advice from the Medical Advisory Service for Travels Abroad (MASTA)  available at     www.masta.org.

Normally airlines require a Medical Certificate of fitness to fly if you are more than 28 weeks pregnant on your return journey.  You will not be permitted to fly after 32 weeks pregnancy.  If you are pregnant we suggest carrying a letter from your doctor confirming your expected date of delivery in case the airline needs to check this information.  Also be particularly careful that your travel insurance gives you cover for pregnancy related conditions

Before travelling to the airport, plan your journey well to allow enough time for possible delays on the roads, car parking or using public transport.  You must check-in at least two hours prior to the departure time shown on your flight ticket.  The timings shown on the flight ticket are the latest confirmed times and flight codes.  These may differ from those printed on earlier holiday confirmations or in our brochure.

On arrival at the airport you should look on the departure screens for your flight number and check in at the desk shown.  In the event of any problems at the airport, contact Aeroconnect, our representation company at the airport.  Aircraft seats are allocated on a first come first served basis so arrive early to ensure that you are seated with friends and family.

The luggage allowance weight is printed on your flight ticket and is usually limited to 20kgs per person.  No single item of luggage should weigh more than 32kgs.One item of hand luggage per person, limited to 5kgs and small enough to fit into the overhead lockers, is also permitted.  Infants under 2 years of age on the day of return do not have any luggage allowance.

The Dangerous Goods law applies to all luggage carried on aircraft, both hand and hold luggage.  You are advised to keep the amount of hand luggage to a minimum to permit easy scrutiny of its contents.  If you are in doubt about whether you are permitted to carry a particular item on an aircraft, you should contact the airline direct.
Items subject to scrutiny are:

• Electric or battery operated items - should be carried in hand luggage
• No blades are permitted to be carried in your hand luggage.  This includes scissors, tweezers, knives and needles.
•  Combustibles, such as lighter fuel, refills and lighters containing unabsorbed fuels are all forbidden.  A single suitable lighter or a box of matches must be carried on the person.
•  Electric Wheelchairs - you are advised to contact the individual airline who can advise of the suitability of the battery for aircraft carriage.

The airline is within its right to refuse boarding to anyone they consider to be unruly or under the influence of alcohol or drugs.  Any costs which the passenger may incur as a result of being refused boarding or being off loaded are the responsibility of the individual concerned, and under no circumstances will refunds be given.  In extreme cases, passengers could be liable to criminal prosecution.

The risk of Deep Vein thrombosis occurring while travelling by air is extremely low.  It can be caused by prolonged periods of non movement resulting in a blood clot forming in the limbs, normally the lower leg.  The danger is that the clot can then break off and travel to the lungs causing significant illness and. on rare occasions, death.  However, there are a number of precautions that you can take to further reduce the risk:

1. Periodic exercise of feet and legs
2. Waling around the aircraft where and when reasible
3. Wear recommended elastic stockings
4. Drink plenty of non-alcoholic liquids to prevent dehydration
5. Those persons believe to be particularly prone to DVT should consult with a doctor prior to the journey.
6. Further advice is available from the Department of Health website
www.doh.gov.uk.

All aircraft have a no smoking policy.

Unfortunately, not all flights have in flight entertainment so please remember to pack a book to read or some small games or toys to keep the children occupied.

Before you go though passport control you need to pay the local charge for your visa.  The Turkish government levies a £10 per person charge (including infants) for a visa to all British nationals arriving in turkey.  The amount is payable in sterling cash at a special desk which is clearly marked.  Please try to have the correct money available.  Scottish notes are not accepted.

Unfortunately our representatives are not allowed to meet you in the baggage hall for security reasons, so collect your baggage and proceed through customs to meet your H2H   representative.

Regrettably, from time to time, bags can go astray.  If any item of baggage does not appear send one member of your party through customs to inform the representative and make sure that your coach does not go without you, and to ask for assistance if you need it.  The loss of a bag needs to be reported to 'Celebi' who have an office inside the baggage hall, and everyone there speaks good English.  They will help you complete a PIR form (Property Irregularity Form) and they will cross=check the baggage receipts against the bags that you have collected.  They will also need to see your passport.  Keep a copy of the completed PIR form - you will need to exchange it for your luggage when it arrives.  Celebi will deliver the luggage to you when it has been traced.

On arrival you will be directed to your coach that will take you to your resort.  We do try to accompany every coach, however on some occasions this is not possible.  You will however have plenty of opportunities to meet with your H2H representative during your holiday.  Our coaches all have a non-smoking policy.  If you have booked a private transfer, see the H2H representative in the arrivals area and they will direct you to your driver.  If you have not booked a private transfer yet , we will be happy to add this to your booking.

All our guests have the opportunity to attend a welcome meeting with the H2H representative which is a great way to get lots of useful information about your accommodation, the resort and the surrounding areas.  You will be advise of the time and place for the meeting on your arrival in Turkey.